Keeping track of reviews across Google, Yelp, Facebook, and Healthgrades manually is exhausting. Reputation monitoring tools consolidate everything and help you respond faster.
Why Reputation Monitoring
Your reputation is spread across multiple platforms:
- Google Business Profile
- Yelp
- Healthgrades
- Vitals, WebMD, and others
Without monitoring, you might miss:
- Negative reviews that need response
- Positive reviews you should thank
- Trends in patient feedback
- How you compare to competitors
Features to Look For
Essential Features
- Multi-platform monitoring: Google, Yelp, Facebook at minimum
- Real-time alerts: Email/SMS when new reviews arrive
- Response from dashboard: Reply without logging into each platform
- Review request automation: SMS/email campaigns
Nice-to-Have Features
- Competitor tracking
- Sentiment analysis
- Review widgets for website
- Listing management
- Patient surveys (NPS)
Tool Comparison
| Tool | Starting Price | Best For |
|---|---|---|
| Podium | ~$289/mo | SMS-first practices |
| Birdeye | ~$299/mo | All-in-one reputation |
| Weave | ~$399/mo | Phone + messaging |
| Demandforce | ~$199/mo | Budget-conscious |
| Solutionreach | Custom | Large practices |
Podium
Pros:
- Excellent SMS review requests (highest response rates)
- Webchat for website
- Payment collection via text
- Clean, modern interface
Cons:
- Higher price point
- Less comprehensive listing management
Birdeye
Pros:
- Comprehensive all-in-one platform
- Strong listing management
- Good competitor tracking
- Review widgets
Cons:
- Interface can be overwhelming
- Higher tier needed for all features
Weave
Pros:
- Unified phone system + messaging
- Great for practices replacing phones
- Review requests built-in
- Scheduling integration
Cons:
- Most expensive option
- Best value if using phone features
Demandforce
Pros:
- Most affordable
- Good recall automation
- Solid basic features
Cons:
- Interface feels dated
- Fewer advanced features
Choosing the Right Tool
Consider Your Priorities
- If SMS is key: Podium
- If you need everything: Birdeye
- If replacing phone system: Weave
- If budget is tight: Demandforce
Questions to Ask
- What platforms does it monitor?
- Can you respond from the dashboard?
- What's the contract length?
- Does it integrate with your PMS?
- What does onboarding include?
You don't need every feature on day one. Start with review monitoring and requests. Add features as you grow.
Monitor your reviews across all platforms and track your reputation score—free. No contracts, no setup fees. Get started free →
The Bottom Line
The right reputation tool depends on your practice size, budget, and priorities. All the major players will improve your review volume and response time compared to doing it manually. Start with a demo of each, ask about contract flexibility, and choose the one that fits your workflow.
