New feedback does not get lost
See which reviews are new, which still need attention, and which have already been handled.
Reviews & Reputation
Keep up with reviews without sounding like a robot.
Know when new feedback arrives, understand what patients are saying, and get a thoughtful response draft your team can edit before anything is posted.
The first check uses public reviews. Connecting your owned Google account can support an ongoing response process when available.
2 days ago
After years of dental anxiety from a childhood experience, I finally found a dentist who understands. The dentist took extra time to explain everything, and her gentle approach made all the difference. My teenage daughter, who inherited my dental fears, actually asked when she can come back! The whole team made us both feel safe and cared for.
Dr. Chen & Team
Sly, your review made our entire team's day! We know dental anxiety can be challenging, and it is an honor that you trusted us. Knowing your daughter now feels comfortable is the greatest compliment we could receive. We are always happy to take the extra time needed to help patients feel informed and comfortable.
Public reply · Ready for review
This is the actual Yelp-style view your team reviews—not an abstract score. The person, review, and reply are fictional. Nothing posts automatically.
What you get
NOTICE
UNDERSTAND
RESPOND
A dependable review habit for a busy dental team.
Know the themes patients notice
See recurring praise and concerns, along with the public review signals patients may compare nearby.
Start with a useful first draft
Edit a practice-aware response instead of writing from scratch or publishing generic AI copy.
Positive and critical reviews
The tone changes because the situation changes.
A good response thanks happy patients naturally. A careful response to criticism acknowledges the experience, avoids discussing care in public, and moves the conversation offline.
2 days ago
After years of dental anxiety from a childhood experience, I finally found a dentist who understands. The dentist took extra time to explain everything, and her gentle approach made all the difference. My teenage daughter, who inherited my dental fears, actually asked when she can come back! The whole team made us both feel safe and cared for.
Dr. Chen & Team
Sly, your review made our entire team's day! We know dental anxiety can be challenging, and it is an honor that you trusted us. Knowing your daughter now feels comfortable is the greatest compliment we could receive. We are always happy to take the extra time needed to help patients feel informed and comfortable.
Public reply · Ready for review
Steven Seagull
★
★
☆
☆
☆
June 27, 2025
I've been to better. The wait was long and I felt like the cleaning was rushed. I expected more. I am not a fan of the background music, either.
Dr. Avery
Owner
Hi Steven, thank you for your feedback. We are sorry the experience did not meet your expectations. We would appreciate the opportunity to listen and make things right. Please contact our office manager at your convenience.
June 28, 2025
Dentplicity prepares the reply in the context your team recognizes. Your team can change any word before the response enters an approval workflow.
What happens each time
Fast enough for the team. Careful enough for the practice.
NoticeBring the new review to the team.
ReadUnderstand the feedback and public context.
DraftPrepare an appropriate first response.
EditLet your team change the wording.
ApproveConfirm the exact final reply.
ConfirmShow the response status and keep watching.
See what patients see
Your reputation is already part of the patient decision.
Start with the public comparison, then decide whether ongoing review monitoring and response support would help your team.
